We are a thriving, vibrant managed technology services provider, offering comprehensive support and infrastructure solutions to a diverse client base of long-standing, sizeable customers with whom we share an intimate relationship. Our mission is to provide first-class Managed Technology services, whilst ensuring the protection and availability of our clients’ corporate data.
1st Line IT Service Desk Engineer
Manchester M1 | £17,000 – £22,000, depending on experience, including bonus scheme and benefits
We promote a culture where dedication and hard work is rewarded, where diligence, trust, loyalty and commitment remain central to our ethos, and where self-discipline and the pursuit of excellence sets us apart from our competition.
We are a work hard, play hard and transparent place to work and we encourage all our employees to support and help each other when needed, as well as to have the self-confidence to seize the initiative when necessary.
The 1st Line IT Service Desk Engineer Role:
Reporting to the 1st and 2nd Line Team Leader, the main responsibility is providing 1st line technical support within the Microsoft operating & application arena along with essential general system administration tasks.
The role is based on telephone call handling, providing first time resolution and resolving technical support tickets as part of a team on a busy Service Desk.
The role is focussed upon day to day delivery of technical support, which needs to be completed in an effective manner, to client specific SLAs with attention to detail and accuracy. The nature of our business requires a broad range of technical knowledge, flexibility, common sense and initiative. While specific content of your role is clearly defined, this may evolve over time and needs a proactive, flexible and hands on approach to duties.
We expect candidates to have 1-2 years experience and be competent and confident working in the following areas:
+ Microsoft Desktop
+ Administering Microsoft Windows server 2008/2012/2016
+ Administering Office365
+ Administering Microsoft Exchange 2007/2010/2016
+ Network troubleshooting experience (Routers, Switches, Firewalls)
+ General networking support & DNS
+ MSP IT Service Desk environment
+ Superior customer service and communication skills
Hours of work:
The first line Service Desk currently operate a shift pattern from 07:30 to 18:00 Monday to Friday
Remuneration & Company Benefits:
We offer a number of benefits, following a successful probation period. We offer a fantastic team-working environment geared towards promoting ideas and delivering solutions to our clients. We consistently look to develop and train our staff to provide the best possible support to our clients and therefore providing opportunity for career growth.
+ 17,000 – £22,000, depending on experience.
+ Annual Bonus (subject to performance)
+ Private Medical
+ Group Pension
+ Life Insurance
+ Annual incentive trip (subject to target achievement)
+ Rewards scheme for top performers
Your Background/Previous Roles May Include:
1st Line IT Support, Junior IT Support, IT Engineer, IT Helpdesk Engineer, IT Service Desk Engineer, Graduate Help Desk Engineer.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.