CBRE Global Workplace Solutions
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT.
Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops.
We encourage new ways of working, driving innovation, whilst always living to our RISE values.
The role: Area Facilities Manager (AFM)
The purpose of our area facilities manager is to own and manage a cluster of buildings, providing a clean, safe and effective working environment for our customers, visitors and colleagues – enabling them to be brilliant.
You have management and overall responsibility for your cluster in line with all quality, health and safety, environmental and company procedures related to general legislation and customer/tenant requirements. This includes adherence to all budgetary costs and customer service standards.
Key responsibilities are as follows:
Act as a single point of contact for your allocated buildings, managing relationships with customers, suppliers and your team to deliver the target working environment
Responsible for health and safety compliance onsite, including that of third party service providers and maintenance records. This includes ensuring that BT are regularly updated
Preparation, control and monitoring of the service agreement in accordance with the BT contract and associated budgets
Regular monitoring of the key performance indicators and taking remedial action as applicable to ensure the required standards are maintained, and continuously improved for the full range of buildings and services
Compile and maintain all required management information/records. This includes asset register, emergency plans and all related records and management reports
Lead a direct team including full line management of all colleagues within your cluster, encouraging a customer focused culture
Further develop and maintain excellent customer/tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs, attending meetings as applicable
Ensure fire and other evacuations are carried out on a regular basis in accordance with health and safety requirements
Liaise with local authorities as appropriate
Proactively manage risk and deal with insurance issues relating to your cluster
Manage major work programmes on site, acting as the liaison point for all parties involved
Produce management reports in accordance with the needs of the business
Play a lead role in the management and control of incidents (e.g business continuity or environmental impact), owning timely and appropriate communication/escalation across customer and PFS business
Develop an exceptional partnership with ISS and PFS colleagues to deliver and improve appropriate workplace environments collaboratively
Work with the procurement department to ensure compilation of external contracts
Work with the CFU, waste champions and yard marshalls, to comply with the CBRE and BT waste management policy
Be available and on call outside normal working hours, to manage incidents and escalations across the estate
Previous facilities management experience, this includes line management responsibility and contractor management
Excellent customer service, interpersonal and communication skills
High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified
The ability to understand complex problems and make recommendations whilst remaining calm under pressure
Able to demonstrate an empowering and inspiring leadership style
Strong commercial acumen is essential, and experience of managing a P&L is preferable
Analytical skills, competent in performance management – analysis and reporting techniques
BIFM qualification desirable