Xero UK Ltd
At Xero, we’re here to make running a business beautiful. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small business, we’ll be building a stronger economy that can change the world.
How you’ll make an impact…
This an exciting time to join Xero as we open a new office in Manchester. We are excited to open our third site, and for it to be based in the thriving, multicultural and vibrant city of Manchester. We’re looking for a vibrant and inspiring ‘on your feet’ leader, as we build out this team to be the first Xeros in this new office base!
The Customer Experience Manager will be responsible for leading the UK Customer Experience (CX) teams in Manchester, which include Accounting Support and Payroll with more teams to follow. You will be responsible for driving performance, #beautiful culture, creating an inspiring work environment and play a pivotal role in establishing the site.
The key part of the role is to drive world class customer service and as a key member of the UK Customer Experience leadership group. You will help steer Xero through a period of unprecedented growth, this will include providing effective day to day leadership of the CX teams on site.
What you’ll bring…
We are looking for an energetic and inspiring leader with a strong background in people management. Do you have experience of leading and managing multiple teams within a complex customer support and operational environment?
Are you up for the #challenge?
Ability to adapt to constant change and not afraid to be innovative and a problem solver
Genuine interest about customers and how we continue to deliver world class service
Ensure your direct reports are delivering high performance cultures and driving customer excellence in line with the wider business
Exposure to developing talent and resource planning, as we continue to grow in this exciting period!
Have a natural flair in building an amazing culture across teams, as well as relationship engagement across sites
Collaborate with the CX Manager (UK) and the wider CX leadership team to ensure all CX teams are driving and delivering against our strategy whilst maximising the customer experience
Flexibility to travel to the Milton Keynes Head Office on a frequent basis with this being very regular in your first few months
This role is accompanied by a salary of £50,000K – £60,000K plus benefits
We strive to create an inclusive workplace where people have the opportunity to succeed, regardless of gender, gender identity, gender expression, sexual orientation, marital or civil partner status, race, religion or belief, disability, age or pregnancy.
We embrace difference and know that if you can be yourself at work, you’ll be happier, more motivated and creative. We want you to bring your whole self to work, to have your own perspective and know that you belong.
We’re a Stonewall Diversity Champion.