This rapidly growing company based in Alsager are seeking a Customer Service Advisor to join their expanding head office team.
This is a brilliant opportunity for someone with a customer focused attitude to join a professional and successful company with the opportunity to progress.
This role is a varied and interesting customer service role, no two days will ever be the same, but will include:
Answering questions about plans to potential new customers and setting up new plans over the telephone
Handling customer retention calls
General Customer Service queries
Handling customer complaints to resolution
Discussing overdue payments with customers
Calling new customers to discuss their plan and provide a pro-active customer service experience
Request feedback from customers following on from repairs / servicing carried out under the agreement
Approving and checking job sheets from engineers who have carried out repairs
Excellent customer service skills
Ability to sell through service
Be able to thrive in a fast-paced role and be comfortable in multi-tasking
Excellent written and verbal communication skills
Excellent IT skills
This role is commutable from: Stoke on Trent, Crewe, Sandbach, Congleton, Nantwich, Newcastle-under-Lyme, Holmes Chapel.
Hours: alternate weeks 8:00am – 4:30pm / 10:30am – 7:00pm Monday to Friday and 1 Saturday per month 9:00am – 2:00pm (time off in lieu)
Salary: £17,500 per annum
Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.