Our client, one of the UKs leading businesses in the financial sector, has an excellent new role for a Customer Service Advisor to join their established team. With over 1000 members of staff, the award-winning company are offering the chance for an individual to start their career in a company that provides a variety of financial services.
This is the perfect position for a candidate that enjoys a customer-focused, rewarding role and is looking to start their career at a large, growing company
What the role will involve:
Proactively build and maintain excellent customer relationships through the provision of suitable support and excellent communication in line with customer’s requirements.
Negotiate and monitor reduced payment arrangements, Negotiate refunds of interest and charges.
Respond promptly and resolve any creditor queries.
Ensure accurate customer data is captured and reflected within associated correspondence and provide ongoing support to customers for completion of the relevant documentation adhering to necessary deadlines.
What you will need:
Minimum one year’s customer service experience, preferably within a call center but not essential.
GCSE math’s and English with a minimum of a grade C.
Understanding of FCA is desirable.
Strong communication and organisation skills.
If you are a confident, friendly individual who is dedicated to providing excellent customer service, then this could be the role for you! Please note that due to the high volume of applicants we receive we are only able to respond to those candidates who are successfully shortlisted.