Do you thrive on the challenges of supporting emerging technology and driving new ideas within a large IT estate for a prestigious government department?
Why this role is important
We are currently in the most transformative and progressive era of the Home Office where our digital and technological makeup is constantly developing. This is required as part of a huge expansion in the Home Office’s digital capabilities. On a day to day basis the decisions you make have an impact on how the end users in the Home Office are equipped to do their jobs. This means your work is indirectly impacting everyone in the UK.
As the Lead Service Manager, you will be assigned to a business facing portfolio where you will lead and manage your assigned team, communicating the organisational vision and strategic goals, ensuring alignment of service delivery to the business and IT strategy.
You will be expected to perform availability and capacity monitoring. You will produce budgetary and financial plans and forecasts in line with business planning cycles. You will promote a culture of excellence, identifying and leading initiatives in services and processes arena and supporting continuous improvement across customer services.
We will see that a successful Lead Service Manager holds:
Strong experience of managing service delivery, balancing workload demands whilst ensuring service obligations, performance standards, timescales are met in a value for money manner.
Experience of designing, co-ordinating and leading appropriate liaison and review meetings with customers, suppliers and internal parties to review performance, address issues and plan future service developments.
Risk management, Business continuity and IT service continuity
Service Design, with capacity and availability management
Service governance around standards, obligations and timescales with budgetary considerations
Candidates holding ITIL Expert would be particularly desirable.
What’s on offer
As an employer of choice, the Home Office offers an extensive benefits package including:
A competitive salary package consisting of:
Manchester £50,430 – £56,969*
*Candidates that provide an exceptional demonstration of the necessary skills and experience may be subject to receiving a Recruitment & Retention Allowance of up to £11,300
25 days annual leave (rising to 30 after 10 year’s service in the Home Office) plus 1 additional day for the Queen’s Birthday and 8 bank holidays
Excellent pension scheme
An extensive training and development plan for this role
Flexible working to support a healthy work life balance
Hays Specialist Recruitment has been appointed as the recruitment partner for the Home Office. For all enquiries, please contact the Hays Home Office team at or via the mailbox