Do you want to work for one of the UK’s largest and fastest growing, independent business to business essential services provider who specialise in providing Water Utilities to SME’s across the country? As theService Operations Manager Water, you will be accountable for back office operations, driving process improvement, streamlining ways of working to reduce failure, customer contact and revenue leakage. So, if you have experience of Water of Utility Service Operations, this could be the ideal opportunity to grow and develop in your career. Apply for the Service Operations Manager – Water today!!!
Operational relationships with suppliers & managed services providers and management of their performance to SLA service
Responsible for monitoring & driving performance of critical processes throughout the customer lifecycle to achieve business growth
Develop and maintain best practiced service operations ways of working and act as Major Incident Manager on the event of major customer-impacting issues
Background ideally in water operations, though broader Utility Industry will be considered, with excellent knowledge of key industry processes, data flows and regulation (potential future Utility-wide opportunity
Experienced operations manager with track record in driving and embedding significant change
Experience of owning and resolving customer-impacting incidents impacting multiple teams and stakeholders
Methodical and analytical approach with great problem solving skills